Last Updated: September 1, 2026
PLANET DDS PAY ADDENDUM
This Planet DDS Pay Addendum (“Addendum”) sets forth additional terms applicable to payment processing services made available by Planet DDS (“Payments Services”) to its customers. Planet DDS integrates with third parties, currently Stripe, Inc. (“Stripe”) to provide the Payments Services.
This Addendum incorporates and is subject to the terms of the Software-as-a-Service Agreement (the “Agreement”) and the applicable Order (as defined in the Agreement) that sets forth the Payments Services to be provided by Planet DDS to the customer identified on the Order (“Customer”). Payments Services shall be considered an “Ancillary Service,” and therefore part of the “Services” as such terms are used in the Agreement. To the extent there is any conflict between this Addendum and the Agreement, this Addendum will control solely with respect to the Payments Services.
1. Payments Generally.
As described in the applicable Documentation (as defined in the Agreement), the Payments Services enable Customer to accept payments via credit card, debit card, ACH, and other payment applications as determined by Planet DDS, including, as of the date of this Addendum, cards bearing the trademarks of Visa®, MasterCard®, Discover®, and American Express® (collectively, as may be updated Planet DDS from time to time in its discretion, the “Card Networks”). In connection with the Payments Services, Customer’s data will be transmitted to, and collected and stored by, third-party service providers including Stripe. Planet DDS does not collect or store any payment card information. Planet DDS is not a depository institution and does not offer Banking Services or Money Service Business services as these terms are defined by the United States Department of Treasury.
2. Permitted Use.
Customer shall use the Payments Services solely for Customer’s own internal business purposes to process payments in conjunction with its use of the Software Services (as defined in the Agreement) in accordance with the Agreement and the purposes for which the Software Services are intended.
3. Stripe Services Agreement.
Planet DDS processes the payments Customer receives through the Payments Services through Stripe. Payments Services for Planet DDS users are provided by Stripe and are subject to the Stripe Connected Account Agreement (published at https://stripe.com/legal/connect-account/), which includes the Stripe Terms of Service (published at https://stripe.com/legal/ssa/) and the other documents and terms incorporated therein (collectively, the “Stripe Services Agreement”). Prior to using the Payments Services, Customer will be required to agree to the Stripe Services Agreement. Capitalized terms used and not defined herein have the meaning ascribed to them in the Stripe Services Agreement. As a condition of Planet DDS enabling the Payments Services, Customer shall provide Planet DDS accurate and complete information about Customer and its business, including User Compliance Information and User Financial Information, and Customer authorizes Planet DDS to share such information and transaction information related to Customer’s use of the Payments Services with Stripe or other third parties to the extent necessary or appropriate to set up, administer, and provide the Payments Services. By accepting the Stripe Services Agreement and using the Payments Services, Customer acknowledges and agrees that it has read and accepted, and agrees to be bound by and comply with, the Stripe Services Agreement, including Stipe Payments Terms and payment method terms, as may be amended from time to time. Customer understands and agrees that any breach by it of the Stripe Services Agreement or any agreement with any other third-party service provider required to provide the Payments Services shall be deemed to be a breach by it of this Addendum. Planet DDS may take action on or related to the Connected Account on Customer’s behalf as necessary or appropriate to (a) set up, administer, and provide the Payments Services, (b) carry out instructions provided by Customer (through the Software Services or otherwise), (c) ensure compliance with the terms of this Addendum, the Agreement, and the Stripe Services Agreement, and (d) terminate the Connected Account. Customer hereby authorizes Planet DDS to take such action and shall not revoke such authorization or otherwise attempt to restrict Planet DDS’s access to the Connected Account prior to the termination of the Payments Services and the Connected Account.
4. Acquirer Discloser.
As of the date of this Addendum, in the United States, Stripe is a Payment Facilitator of the following Payment Method Acquirers:
Cross River Bank, 2115 Linwood Avenue, Fort Lee, NJ 07024, USA, [email protected] or +1-201-808-7000;
Deutsche Bank Trust Company Americas, One Columbus Circle, New York, NY 10019, USA, [email protected];
Fifth Third Bank, 38 Fountain Square Plaza, Cincinnati, OH 45263, USA;
Pathward N.A., 5501 S. Broadband Lane, Sioux Falls, SD 57108;
PNC Bank, N.A., 1600 Market Street, 8th Floor, Pittsburgh, PA 19103, USA, +1-800-PNC-BANK; and
Stripe MALPB, 505 N Angier Avenue NE, Atlanta, GA, 30308.
5. Changes and Updates.
Planet DDS may change, replace, or terminate the services of any payment processor at any time without Customer’s consent, but Planet DDS will use commercially reasonable efforts to provide reasonable notice to Customer of any such changes. If Planet DDS replaces a payment processor or other third-party service provider, or adds a payment method, Customer understands and agrees that it may be required to agree to be bound by additional terms and conditions associated with such a replacement. Customer agrees that its continued use of the Payments Services following such notice constitutes its agreement to such additional terms and conditions and Customer will be subject to such revised terms.
6. Privacy Policy.
While providing Customer with Connect services, Stripe processes Customer’s data as explained in Stripe’s Privacy Policy (published at https://stripe.com/privacy/). Planet DDS processes Customer’s data, including Connected Account Data, as necessary or appropriate to set up, administer, and provide the Payments Services and otherwise as set forth in the Agreement and the privacy policy incorporated therein. Customer hereby authorizes Planet DDS to share Connected Account Data with Stripe. Customer hereby authorizes Stripe to process Connected Account Data as Planet DDS instructs.
7. Processing Fees.
All transactions made through Customer’s use of the Payments Services are subject to fees that are set forth in the applicable Order. If Customer uses Payments Services for which pricing is not set forth in the Order, Planet DDS’s then-standard fees shall apply; provided, that Customer shall not access, activate, or use in connection with the Connected Account any Stripe services other than the Payments Services. Stripe does not control and is not responsible for processing fees. Planet DDS reserves the right to change payment processing fees and other fees related to Payments Services (x) if and when costs imposed on Planet DDS by third parties to provide such services increase or (y) at any time upon at least thirty (30) days’ notice to Customer. If Customer does not accept the pricing changes, Customer may terminate its use of the Payments Services without penalty by giving notice of such termination to Planet DDS prior to the effective date of such changes. Customer will remain liable for chargebacks, reversals, and other exception items after terminating use of the Payments Services. Customer must pay, or ensure that Planet DDS is able to collect, fees, Taxes, and other amounts Customer owes under this Addendum and the Stripe Services Agreement when due. Planet DDS may deduct, recoup or setoff such fees, Taxes and other amounts from Customer’s payments account balance, or invoice Customer for those amounts. If Customer fails to pay invoiced amounts when due, or if Planet DDS is unable to collect amounts due from Customer’s payments account balance, then Planet DDS may, to the extent permitted by law, deduct, recoup or setoff those amounts from: (a) if established and applicable, each Reserve Account; (b) funds payable by Planet DDS to Customer; and (c) each connected bank account; and (d) the payments account balance of each payments account that Planet DDS determines, acting reasonably, is associated with Customer or its affiliates.
8. Payouts.
Funds processed through the Payments Services will be disbursed to Customer interest free, less any refunds, chargebacks, and any applicable fees including the processing fees. Funds processed through the Payments Services will be disbursed periodically as described in the Stripe Services Agreement. Notwithstanding anything to the contrary herein, Customer acknowledges and agrees that Planet DDS may withhold, suspend or delay disbursement of funds to Customer if Planet DDS is required to withhold such amounts by law, if Customer is delinquent in any amount owed to Planet DDS under this Addendum, or otherwise in order to protect Planet DDS against the risk of, among other things, existing, potential or anticipated chargebacks, fraud or Customer’s failure to fulfill its responsibilities under this Addendum. Such withholding, suspension or delay may be temporary or permanent as determined by Planet DDS in its sole discretion.
9. Refunds.
It is Customer’s responsibility to communicate its refund policy to its customers. Customer shall ensure that its refund policy is consistent with the Stripe Services Agreement and Card Network Rules. All refunds will be charged to Customer along with any applicable processing fees. All communications or disputes regarding refunds are between Customer and its customers. Planet DDS may force a refund of any charges that it reasonably believes are fraudulent or if Planet DDS receives complaints from a substantial number (as determined by Planet DDS in its discretion) of customers with respect to Customer’s services. Customer is still responsible for processing and associated fees with respect to refunded amounts.
10. Surcharging.
The Card Network Rules limit Customer’s ability to discriminate by payment card brand or type, charge surcharges or other fees, or Taxes for acceptance of payment cards. Except to the extent the Card Network Rules or Law permit, Customer must not charge surcharges, fees or Taxes for accepting payment cards. Customer must notify Stripe at least 60 days before Customer intends to charge these fees or Taxes and must collect them only as part of the submitted amount of the Transaction. If Customer elects to surcharge its customers, Customer is responsible for ensuring that all aspects of its surcharging program and practices comply with applicable state or other law and Card Network Rules. The ability to surcharge and applicable regulations are subject to regular change. Customer acknowledges its duty and responsibility to stay informed of legal, regulatory, and Card Network changes impacting its program, and its responsibility to update its surcharging program as required to remain in compliance. Customer acknowledges that surcharging is only permitted on credit card transactions and is not permitted on debit card transactions. While the Payments Services may include surcharging functionality, all aspects of legal and regulatory compliance of any actual surcharging are Customer’s responsibility. Planet DDS does not provide legal or compliance advice to Customer.
11. Reconciliation and Charge Backs; Debit of Customer Account.
Customer is solely responsible for individual transaction reconciliations for each disbursement. Customer is solely responsible for communications or disputes regarding chargebacks. Customer is solely responsible for payment of all chargebacks and ticketing and associated fees of any kind whatsoever against any merchant account established by Planet DDS for the purpose of consummating financial transactions conducted on Customer’s behalf. For any negative transactions including any refunds and/or chargebacks, Planet DDS reserves the right to offset such negative transactions against disbursements to Customer, or, if any disbursement is less than such offset, to require immediate payment, or debit Customer’s bank account, in the amount of the balance of such offset. Customer agrees that Planet DDS may, without prior notice to Customer, debit Customer’s bank account for the full amount of any negative or debit balance including chargebacks and reversals if at the end of any disbursement there is a negative or debit balance in Customer’s account. If Planet DDS is unable to collect on any refunds and/or chargebacks using offset of Customer’s disbursement or debit of Customer’s bank account, Planet DDS has the right to invoice Customer any unpaid balance which shall be subject to any interest that Planet DDS is entitled to charge pursuant to the Agreement.
12. Transaction Limits.
Planet DDS or relevant third parties including Stripe, Card Networks or banks, may set transaction limits with respect to use of the Payments Services, in its or their sole discretion.
13. Reserve.
Customer acknowledges and agrees that in addition to other rights afforded to Planet DDS under this Addendum, Planet DDS may establish a reserve account to satisfy any of Customer’s actual or potential delinquent obligations pursuant to any agreement between Customer and Planet DDS (the “Reserve Account”). Planet DDS may (but is not required to) apply funds in the Reserve Account toward and may set off any funds that would otherwise be payable to Customer against the satisfaction of any amounts which are due from Customer. The Reserve Account will not bear interest, and Customer will have no right or interest in the funds in the Reserve Account. Upon satisfaction of all of Customer’s obligations under such agreements, Planet DDS will pay to Customer any funds then remaining in the Reserve Account. Any funds in the Reserve Account may be commingled with other funds and need not be maintained in a separate account.
14. Additional Responsibilities for Payment Processing Products.
In addition to Customer’s other obligations under this Addendum, in connection with Customer’s access to and use of the Payments Services, Customer agrees to:
(a) Administer security within its technical systems and environments used in connection with the Payments Services (the “Customer Solution”) (e.g., granting of rights to a user with the Customer Solution);
(b) maintain Customer’s authorized users’ technology and provide authorized users with network access to the Payments Services;
(c) use reasonable precautions to ensure security for integration between Customer’s Customer Solution and the Payments Services;
(d) maintain compliance with the then-current Payment Card Industry Data Security Standard (“PCI DSS”);
(e) maintain and observe all reasonable security measures to protect Customer’s Customer Solution from unauthorized control, tampering, or other unauthorized access;
(f) comply with all laws, including laws regarding privacy and protection of consumer data, and comply with the Visa Cardholder Information Security Program, the Mastercard Site Data Protection Program and all other applicable rules of Card Networks; and
(g) provide all disclosures to and obtain all consents from each customer, in each case as required by the Card Networks and law, prior to transmitting information relating to such end user to the Payments Products. Without limitation of the foregoing, as a prerequisite to using the Payments Services, Customer agrees to post the following information and policies on its website and provide notices thereof to its customers: (i) refund policy, (ii) customer service contact information, (iii) delivery policy; (iv) privacy policy, and (v) terms of use and terms of sale.
15. Compliance with Law and Rules.
Customer shall not use the Payments Services in breach of the Stripe Services Agreement or for any activity prohibited by applicable law. Customer shall comply with all applicable laws and Card Network Rules and Payment Method Terms when using the Payments Services.
16. Notice of Certain Events.
(a) Customer shall provide Planet DDS prompt notice of the occurrence or likely occurrence of any of the following:
(b) Customer experiences a material deterioration of its business or financial condition;
(c) a receiver is appointed for Customer or its property; any proceedings are commenced by or for Customer under any bankruptcy, insolvency or similar law; any proceedings are commenced against Customer under any bankruptcy insolvency or similar law, and such proceedings have not been vacated or set aside within 60 days; or Customer commences to dissolve under applicable corporate law statutes;
(d) Customer has materially breached, or has caused Planet DDS to materially breach, the Agreement or this Addendum, or the Stripe Services Agreement; or
(e) Customer undergoes a change of control, meaning (i) an event in which any third party or group acting together, directly or indirectly, acquires or becomes the beneficial owner of, more than 50% of Customer’s voting securities or interests; (ii) Customer merges with one or more third parties; (iii) Customer’s sale, lease, transfer or other disposal of all or substantially all of its assets; or (iv) Customer enters into any transaction or arrangement that would have the same or similar effect as a transaction referred to in (i)-(iii) of this definition.
17. Indemnification for Payments Related Matters.
Customer shall indemnify and hold Planet DDS harmless from any and all stipulations, claims, actions, arrears, losses, expenses (including legal fees) and assertions claimed against Planet DDS that may arise or result from (a) any breach by Customer of the Stripe Services Agreement, including the Stripe Payments Terms or other agreement with a third party related to the provision of Payments Services, or (b) any transaction submitted or processed through the Payments Services by Customer, Customer’s customers or any third party using Customer’s access credentials.
18. Termination.
This Addendum shall remain in effect for so long as Payments Services are being provided to Customer. Unless otherwise specified in the applicable Order, Customer’s subscription to the Payments Services will remain in effect for an initial term of one (1) year from Customer’s first use of the Payments Services and will continue on a month-to-month basis thereafter until terminated by either Party upon thirty (30) days’ notice to the other Party. Any termination of the Payments Services prior to the expiration of such initial term may be subject to an Early Termination Fee (as defined in the Agreement). The Payments Services will also terminate automatically upon termination of the Agreement for any reason. Upon termination of the Payments Services, Planet DDS will close Customer’s Stripe Connected Account. The Parties’ rights and obligations under Sections 7, 8, 11, 13, and 17 of this Addendum shall survive the termination of the Payments Services, this Addendum, and the Agreement.
19. Assignment.
Notwithstanding the assignment provisions of the Agreement, Customer may not assign or transfer this Addendum, including any of its rights or obligations under this Addendum or with respect to the Payments Services, without Planet DDS’s prior written consent; provided, that Planet DDS shall not unreasonably withhold, delay or condition such consent to an assignment by Customer to any of its affiliates or to a successor in interest by way of a merger, acquisition, sale of all or substantially all of its assets or other corporate reorganization. Customer shall provide Planet DDS with prior notice of any such transaction, and Planet DDS shall proceed with its standard underwriting and other onboarding procedures, which must be completed prior to Planet DDS granting its consent.